NLA Landlord Membership packages start from as little as £0.96* per week!
*Terms and conditions apply
NLA Accreditation Complaints Process
It is our objective that NLA Accreditation will prevent complaints between landlords and tenants. However, sometimes things do go wrong.
If you think that your NLA Accredited landlord has not abided by our scheme rules or code of conduct, the first thing to do is to let them know and talk the problem through.
If you have already done this, then we would strongly recommend that you write them a letter sent via recorded delivery to ensure that they do get it. It is a good idea to keep a written record of when you have spoken to your landlord about the matter.
- We will contact your landlord and advise them that a complaint has been received
We will give them seven days in which to respond and rectify the matter.
If your complaint refers to issues that affect your ability to stay in the property (i.e central heating) your landlord is legally obliged to rectify these matters urgently and you should also report this to your local authority.
As soon as we have spoken to the landlord, or once the seven days has lapsed we will contact you with an update.