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Agents
Contact UKALA
To contact a UKALA Member in your area
Use the UKALA Agent Directory and follow the directions to identify members local to you. You may contact them directly.
General Enquiries
- E-mail: info@ukala.org.uk
- Telephone: 020 7820 7900
What if I am not happy with the performance of the UKALA agent?
If you are not happy with the performance of your UKALA agent then firstly talk seriously to them about your concerns. The majority of disputes involving landlords, tenants and agents come about because one party or more may have misunderstand their responsibilities. Therefore read your tenancy agreement (if a tenant) or the agents' terms and conditions (if a landlord) very carefully and make sure that you are keeping to your side of the agreement. If you still believe that the performance of your UKALA agent is unacceptable then you can request that UKALA consider the situation.
Complaints Procedure
The procedure for making a complaint follows four key stages:
- Put in writing the nature of your complaint, clearly explaining the circumstances and the reason for your complaint (including any supporting evidence or previous correspondence if appropriate).
- We will check whether the agent is a UKALA member. If they are we will send them your complaint, with a request that they put in writing their side of the story.
- We will assess the complaint and the response recieved from the member agent
- Their letter will then be sent to you together with the conclusions of this Association.
Please note the following:
- We must receive a formal letter including your original signature.
- We cannot accept anonymous complaints or e-mails.
- If you fax a complaint you must also send the original in the post.
The purpose of UKALA
UKALA is a trade association funded by subscriptions from the member letting agencies. All UKALA members must agree to abide by the UKALA Code of Practice before becoming a member. We are not a regulatory body nor have any statutory powers (like Trading Standards or the Courts Service)
Address for complaints:
UKALA Executive
3rd floor
22-26 Albert Embankment
London
SE1 7TJ