SCHEME RULES

UK Association of Letting Agents (the Association) Scheme Rules

The Association is governed primarily by the Articles of Association, which may be changed only at an AGM or EGM, and additionally by these Rules, which may be amended from time to time by the board. Members agree to abide by the current Articles and Rules regardless of those in place at the actual date of joining.

USE OF UKALA LOGO

Members are licensed to use the UKALA logo on their letterhead and company advertising as long as they remain members of the Association. Copyright remains with the Association. Older versions of the logo (prior to May 2011) should be replaced with the current version (downloadable from website) as soon as practicable.

USE OF NLA LOGO

Members are licensed to use a modified “in association with” version of the NLA logo on their letterhead and company advertising as long as they remain members of UKALA. Copyright remains with the NLA.

USE OF NLA SERVICES

NLA provides agents access to a range of External and Internal products and services.

External Services include:

• Tenant Checks
• EPCs
• Mortgages

Use of these services are subject to service specific terms and conditions that are available online

Internal Services include:

• NLA Forms (Tenancy agreements & Letters)
• NLA Online Library
• NLA Online Store
• NLA Advice Line

TELEPHONE ADVICE LINE

• The National Landlords Advice Line operates a Fair Use Policy. Member’s frequency & nature of use will be monitored.
• Where use is deemed to be excessive, calls may be restricted.
• The NLA provides training courses as well as our On-line Library which are available for professional development.

ATTENDANCE AT NLA BRANCH MEETINGS

• As delegate: UKALA members may attend NLA branch meetings held throughout the country as advertised on the NLA website. Permission should be sought from the meeting chair prior if it is intended to distribute any marketing materials.
• As exhibitor: Permission to erect a stand where literature can be displayed and enquiries taken may be requested of the meeting chair prior to the event. Given reasonable notice permission will not be unreasonably withheld and there will usually be no charge.
• As speaker: UKALA members operating in the catchment area of a branch meeting may be invited to speak at meetings from time to time. Whilst promotion of the particular agency is naturally achieved, topics should have a wide scope and be generic.

CEASATION OF MEMBERSHIP
In the event of membership of UKALA ceasing, whether by lapsing or expulsion:

• Client landlords and current tenants must be informed.
• All Association branded material such as window stickers, membership certificate, flyers, etc. must be removed / not used.
• Use of the UKALA and modified NLA logos must stop including on letter heads / footers. Logos held in electronic systems must be deleted and any CDs should be destroyed.

COMPLAINTS REFERRALS
All members must have an in-house complaints process (as set out in the Association’s Code of Practice). Where that process is exhausted and the complainant remains unsatisfied, they must be informed of how to refer further. For members who are also members of The Property Ombudsman [TPO], referrals must be to TPO. In other cases the complainant should be given the appropriate information regarding complaints to UKALA contained on the Association website.