FAQS

Which type of enquiry should I carry out?

This is a personal choice and depends on your attitude to risk assessment.

Using the Basic Tenant Check service will let you know if your prospective tenants have had any credit problems in the past. The Full Tenant Check service includes references and income confirmation and the result will be predictive of what is likely to happen in the future.

Please note if you are carrying out a tenant check to meet the requirements of an NLA Rent Guarantee Insurance policy you will need to use the Full Tenant Check service.

Do I have to have consent from the people being checked?

Yes, you can download a consent form from here.

However, for Full Tenant Checks you may invite the applicants to complete their applications online. If you choose this option then we will obtain the consent directly from the tenant or guarantor.

The applicant will be asked to provide their consent during the application process and will also have to print and sign a declaration and return it to us. Please note that this site and our services are governed by the 1998 Data Protection Act.

Can I issue my tenants with application forms?

NLA Tenant Check is an online service, designed to be as simple and as fast as possible.

For Basic Tenant Checks you need to enter name, date of birth and addresses for each applicant and you will be asked to confirm you have obtained consent from the individual concerned.

For Full Tenant Checks you start the application process and provide us with an email address for each tenant/guarantor. We then send the tenants a link to complete their application online. You can keep a check on the application status on the online tracker throughout the whole process.

If the tenants do not have access to an email address then you can complete the application on their behalf. To obtain their information and consent you can download the tenancy questionnaire.

When will you recommend a guarantor agreement is in place?

We will recommend a guarantor when:

• the applicant has insufficient income
• the applicant has minor credit history problems
• the applicant is unemployed or we are not happy with the status of their employer
• the applicant is self-employed and unable to provide acceptable proof of income
• we receive a negative reference from the current landlord
• the applicant is a student, unemployed or on Housing Benefit
• the applicant’s history of residence or identity cannot be verified
• the application is considered generally weak for any other reason.

When will you recommend that the tenancy does not proceed?

We will decline an application when:

• the applicant has severe credit history problems
• the information on the application is found to be fraudulent

When will you decline a guarantor?

We will decline a guarantor when:

• negative credit history is located
• the guarantor has insufficient income
• the guarantor is employed on a temporary contract or casual employment
• the guarantor is self-employed and has no proof of address
• the guarantor's residency at their address cannot be verified
• the information on the application is found to be fraudulent.

What support do I have?

NLA Tenant Check has a dedicated client support team on hand to answer any questions you may have about tenant checks in general or about a particular order.

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