Landlord Action

It was expensive but we thought worth it at the time. It also took forever. We needed an accelerated possession order and were nervous about DIY. They were quick to respond to our inquiry, took the payment easily but from then on they did not seem to know what they were doing - they said the NLA Section 21 form would fail (we had to give a formal written disclaimer)it took over a month to get the action issued (after we spent ages giving information and re-giving the same information)it then took almost 2 months to get the reply and the possession order (obviously the NLA Section 21 form was fine - surprise!) We felt we had been handled by an inexperienced, uneducated, slow and nervous person - could be an anomaly but - needless to say we are going DIY now and for £175, some photocopying,postage and the right form from the NLA website link, plus help/confirmation we had filled it in properly from the NLA helpline - no contest. It is a fairly straightforward procedure - having followed all the necessary steps along the way - and we will NEVER go to an outside agency for this again. I think I just composed an advert for the NLA and guided DIY :) Susan Landlord/Own Lettings

***Response from Landlord Action***
We received an instruction from Susan, and unfortunately through our solicitors we could not issue the claim straight away, as there was various information that was missing from the instruction. This information was needed from the client to put in the claim. Once the accelerated claim was sent to court, there was a delay from the court issuing the claim. We successfully obtained a possession order for the client in January and the client obtained possession of the room. The client raised concern over the delay, which unfortunately is a problem, on cases, where you need information and where you are reliant on courts (which are getting busier and busier, especially with court closures). As a matter of good faith we refunded the client in full, with Landlord Action paying for court fees and solicitors fees, even though it was no fault of Landlord Action’s.