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Website Privacy Policy


In this Privacy Policy, "We", "Us" and "Our" means the National Landlords Association (NLA) which is a joint venture of the National Landlords Association Ltd (registered in England under number 4601987) and The Landlords Association Ltd (“TLA”) (registered in England under number 4336449). The registered offices for both of these not-for-profit companies limited by guarantee is at Skyline House -2nd Floor, 200 Union St, London SE1 0LX. The NLA is acting as the data controller.

In this Privacy Policy, “our website” means “”

We are committed to protecting your privacy and aim to be clear when we collect your information and use it only as you would reasonably expect.

IMPORTANT – Proposed merger of the NLA with the RLA

The memberships of both the Residential Landlords Association (RLA) and the National Landlords Association (NLA) have approved, in principle, the merger of the RLA and the NLA to form the National Residential Landlords Association (NRLA). Once this merger has been completed, the NLA’s business and operations will be transferred to NRLA over time, including the transfer of NLA memberships to the NRLA. As part of the merger, information we hold about members, sub-account holders, attendees and others will also be transferred by us to the NRLA. This information will be used for the same purposes as we currently do and further explained in this privacy notice.

The transfer of this information is in our legitimate interests and in the legitimate interests of the NRLA. These interests include the facilitation of the merger and enabling the NRLA to continue to carry on the operations of the NLA as part of the merged new organisation. They extend to the administration of memberships, the provision of services to members, and carrying out campaigning activities currently conducted by the NLA, which will in future be conducted by the NRLA. They also include commercial interests, in particular marketing to members and others of products and services by the NRLA, and market research and surveys.

In connection with the intended merger, personal information will be shared as necessary (including with professional advisers). Appropriate safeguards to protect personal information will continue.

Current members of the NLA will only become members of the NRLA with their agreement, as explained in the arrangements for transfer of membership which will be circulated to members. Any member may notify the NLA that they do not wish to have their personal data transferred to/shared with the NRLA. In which case, they will be considered to have resigned their membership at their renewal date.

How we use personal information

We will not use your personal information unless we have first told you how we will use it, or it is obvious how we will use it.

As a membership organisation we need to collect and use your personal information for:

Our legal basis for processing personal information

The purposes that we process personal information are for the performance of our contract with you to provide membership services, facilitate bookings, for our legitimate interests in informing members of the activities of the NLA or news in the sector we serve and via consent to provide you with targeted offers and marketing from us or our partners. We process personal information to define customer types and serve relevant messaging to users who are interested in our products & services. We also process personal information for the purposes of our legitimate interests as an employer.

The law allows us to collect and use personal data if it is necessary for our legitimate business interest and so long as its use is fair, balanced and does not unduly impact your rights. In many situations, the best approach is to process personal data because of our contract with you and our legitimate interests as a trade association, rather than consent. However, we will ask for your consent to send you marketing emails and text messages. You can withdraw consent for this at any time.

We do not expect to receive or process sensitive personal data. In extreme situations, we may share your personal details with the emergency services if we believe it is in your ‘vital interests’ to do so, for example, if someone is taken ill during one of our events.

We may also share your personal information where we are compelled by law to do so.

We process employee personal information to meet our legal obligations as an employer.

How we collect personal information

We collect personal information from you directly through our website, over the phone, through surveys and sometimes paper forms.

Local Authorities, third-party intermediaries, and our representatives may provide us with your personal information when they register you for membership with us.

We may collect information about the software on your computer or device (your browser version etc.) and your IP address (your connection with the internet) to improve your interaction with our website and for our records. This may happen automatically without your being aware of it.

We may use cookies (small text files which we and other website operators store on your computer or device when you visit our website) to deliver a better and more personalised interaction. They enable us to recognise you when you return to our website, store information about your preferences, and improve the way your searches are processed. They also enable us to generate statistics about the number of visitors we have and how they use our website and the internet. You can set your browser to reject our cookies if you wish (you should consult your browser help section for details), but this might restrict your use of our website and other websites. For more information about cookies, please see our cookies policy.

The personal information that we collect

The type and quantity of information we collect and how we use it depends on why you are providing it. The following are a more detailed explanation of what personal information we collect in each circumstance:

For membership applications, administration and renewals we may collect:

For giving advice and guidance we collect:

For event applications, registrations and administration we may also collect:

For informing people about our events we may also collect:

For managing applications for products and services with our partners we may also collect:

For administration of complaints and feedback

For conducting our role as an employer

Where we store your personal information

The data that you provide us with will typically be stored and processed within the European Economic Area ("EEA"). However, some of the services we use will mean that your data may be transferred to and stored at, a destination outside the EEA. In these cases, we ensure that the provider is able to operate under the EU Binding Corporate Rules arrangement. Binding Corporate Rules (“BCRs”) are company-wide data protection policies approved by European data protection authorities to facilitate intra-group transfers of personal data from the European Economic Area (“EEA”) to countries outside the EEA. BCRs are based on strict privacy principles established by European Union data protection authorities and require intensive consultation with those authorities.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our, or our partners’ secure servers. Any payment transactions are encrypted and the NLA do not store any payment information. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask that you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we may share personal information

We may share some of your personal information with organisations that carry out processing operations on our behalf, such as web services companies and mailing organisations. We carry out checks on these companies before we work with them and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal information that we give to them.

We will share the information that you are an accredited landlord with anyone that has your membership number and name unless you choose not to share this.

We do not sell or share personal information with third parties for the purposes of marketing. But, if we run an event in partnership with another named organisation, your details may need to be shared with them. We will be very clear what will happen to your personal information if you register for such an event.

We will not sell personal information other than as part of a sale of a substantial part of our assets. We may disclose it to a prospective purchaser, but only for use in connection with that sale. We may, however, need to disclose your details if required to the police, regulatory bodies or legal advisors. We also may need to make available our member details on request for Tax Investigation Insurance service. We will only ever share your data in other circumstances if we have your explicit and informed consent.

We reserve the right to publish the names of individuals and or businesses on our website whose membership has been suspended or terminated by us, including the date that the suspension or termination came into effect.

How we protect personal information

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and contractors.

We provide guidance and regular data protection training to our staff.

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our computer network and servers are protected and routinely monitored.

We store all personal information that you supply us with on secured servers or in secured paper files. For your protection, any payment details that you provide us with will be encrypted using SSL (Secure Sockets Layers) technology.

Unfortunately, the transmission of information over the internet can never be completely secure. Although we will do our best to ensure that your personal information is protected, we cannot guarantee the security of your data transmitted to the website. Any transmission of your personal information by you is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

How long we keep personal information

We will only keep personal information for as long as we have a valid reason for keeping it. After that, we delete or dispose of the information securely.

We keep personal information about:

Your rights

You have a right to know what personal data we hold, who we acquired it from, how we process it, the logic involved in any automatic processing, and who we disclose it to.

You have a right to ask us not to process your personal data for direct marketing purposes unrelated to NLA membership.

You have a right to ask us not to make decisions based solely on the automatic processing of your personal information.

You have a right to ask us not to process your personal information in a way that is likely to cause unwarranted and substantial damage or distress.

You have the right to request access to any of your personal data we hold, information about how and why it is processed, and to whom it may be disclosed.

You have a right to ask us to erase your personal information.

These statutory rights are qualified by exceptions and exemptions. To exercise any of these rights, please contact us using the address below.

You can find out more about your rights from the Information Commissioner, who regulates data protection and privacy.

Changes to this policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.


Please feel free to contact us with any questions, comments or queries regarding this Privacy Policy. All questions should be directed to the Data Protection Officer at the National Landlords Association Ltd.,