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Zero Deposits

T: 0333 200 2541


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Zero Deposit aims to solve deposit affordability for tenants and provide alternative protection for landlords. Tenants pay the equivalent of one week's rent for a non-refundable guarantee, which gives the landlord similar cover as a 6-week tenancy deposit. Tenants remain fully accountable for any damage or unpaid rent within the terms of the tenancy agreement. If the tenant and landlord do not agree on any claim at the end of the tenancy, the case is sent to The Dispute Service (TDS) who review the evidence and provide an impartial adjudication. Zero Deposit pays the landlord quickly in the event of a successful claim and then seeks reimbursement from the tenant.

How it works:

  1. Register your tenants by getting started at
  2. Zero Deposit contact and take payment from your tenants, sending you your paperwork once the process is completed
  3. Your tenants move in with the usual check-in process
  4. When your tenants move out, if they have left any damage or unpaid rent and not paid you, you make a claim to Zero Deposit
  5. If your tenant disputes your claim, TDS review the evidence and Zero Deposit pay you within 2 days of receiving their verdict
  6. Once your claim is paid, Zero Deposit seek collection from the tenant, with nonpayment potentially affecting their credit history

Key Services:

  • Guarantee equivalent to six weeks rent, better than most deposits in England which are capped at 5 weeks
  • Better choice of tenants and reduced voids due to reduced upfront costs to tenants
  • Disputes at the end of the tenancy are adjudicated in the same way as tenancy deposit disputes
  • Designed to be compatible with The Tenants Fees Act 2019 in England
  • Zero Deposit is regulated by the Financial Conduct Authority (FCA)
  • Landlords are protected by the Financial Compensation Scheme
  • All customers have access to the Financial Ombudsman Service